Terms of Use

General Information

Our website security is unmatched anywhere on the Internet. Your name, your personal information and especially your credit card number are NEVER stored on the Internet with our system. Once you type your information, it is sent instantly, encrypted, directly to our order processing system, which is on a server separate from the internet. We employ the latest encryption technology in all areas of the site which require you to provide your personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server.

Privacy Policy

Privacy Policy Statement This is the privacy policy for the web site operated by CompsDirect.

CONTACT INFORMATION

We can be reached via e-mail at webmaster@ashtelstudios.com, or you can reach us by telephone at 866.ASHTEL.1

INFORMATION COLLECTION POLICIES

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name and aggregate information on what pages consumers access or visit, including user-specific information on what pages are accessed and any information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, to customize the content and/or layout of our page for each individual visitor and used by us to contact consumers for marketing purposes.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, what pages users access or visit, and record past activity in order to provide better service when returning to our site.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail to webmaster@ashtelstudios.com, calling us at the above telephone number.

If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail to webmaster@ashtelstudios.com, calling us at the above telephone number. Please include the information from your catalog or mailing label when making these requests.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web sites to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Upon request we provide site visitors with access to all information that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, and contact information (e.g., name, address, phone number) that we maintain about them. Consumers can request this information by emailing us at webmaster@ashtelstudios.com. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail to webmaster@ashtelstudios.com, calling us at the above telephone number, or writing to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at webmaster@ashtelstudios.com or calling us at the above listed phone number.

SSL Data Encryption

Our Ashtel Studios website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order and ensures that your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided. Security Guarantee If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. At Ashtel Studios, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name and address and other critically sensitive information like your credit card number. Standing behind our security technology, we ensure that you are protected every time you buy online with us.

Company Policy

Ashtel Studios adheres to the following policies:

Payment and Sales Tax

Ashtel Studios accepts all major credit/debit cards, money order, cashier check, personal check and company check (personal/company requires 5~7 days for bank process). Unless otherwise stated on the invoice. Stated prices do not include any customs, duties, sales, use, value added, excise, federal, state, local or other taxes. All such duties or taxes shall be paid by the customer, or in lieu thereof, customer shall provide Ashtel Studios with an appropriate tax exemption certificate or resale number. Ashtel Studios charges sales tax on all shipments to California. Ashtel Studios accepts California reseller certificates only if they are submitted prior to purchase of the product.

Shipping

Ashtel Studios attempts to ship all orders within 3-5 business days, unless product is on back order, limited availability or special order status. Most items are shipped using UPS standard ground transportation. Express shipments are also available upon request. Please allow 5-7 business days for all standard shipments. Exact delivery date cannot be guaranteed. Please anticipate longer delivery time around holidays. When the shipment (s) is/are Refused or undeliverable, customer will be responsible for the S&H for both the first and subsequent second redelivery.

Special Orders

To insure your complete satisfaction, certain special orders including customized products, (special configurations and build to order PC's) require a 3 to 5 days lee time for quality assurance and diagnostic testing.

Back Orders

Most merchandise is shipped from our warehouses allowing us greater control over product, shipment information, and backorders. Items placed on back order are shipped as soon as they become available.

Addressing

Ashtel Studios prefers to ship all packages to the billing address of the credit card. The accuracy of this address is the responsibility of the cardholder. Address corrections that are made while in transit or after delivery to a wrong address are expensed to the cardholder? credit card as we incur charges from UPS for this service. Orders shipped to any address other than the billing address may be delayed for credit card verification. We accept FPO, APO address, but expect a 3 to 5 days delay from USPS. Sorry, no P.O.BOX delivery.

Customer Service/Technical Support

E-mail us at

Customer Service: customerservice@ashtelstudios.com
Technical Support: techsupport@ashtelstudios.com
Or call 1-866-274-8351 / 909.429.3257 during regular business hours. Monday thru Friday 9:00 AM till 6:00 PM PST.

Returns

All returns require a RMA (Return Material Authorization) number. RMA? can only be issued through the RMA or technical support department. To receive an RMA, please call to request information. The RMA will be issued and returned by phone call or email within 24 hours. RMA numbers are valid for a period of 14 days and then voided. Any RMA returned to us with a RMA number past the 14-day period of validity shall be refused and sent back to the sender. It is recommended that all returns be made via a traceable carrier such as FedEx, UPS or Certified Mail as Hugebee.com is not responsible for items that are misdirected or lost or damaged in shipment. RMA numbers must be legibly listed on the outside of the carton. Ashtel Studios does not accept any shipments without a valid RMA. All opened or used software is not refundable under any conditions. Shipping and handling charges are not refundable. Please check our warranty section for more detail information.

Limitation of Liability

Ashtel Studios does not accept liability beyond the remedies set forth herein, including any liability for products not being available for use or for lost or corrupted data or software. Ashtel Studios will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided therein. Discrepancies should be reported to Ashtel Studios as early as possible and before the first 15 days of the invoice. After the 15 days, customer forfeit his/her claim for correction. Customer agrees that for any liability related to the purchase of products or services, Ashtel Studios is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase(s) under this agreement.

Fair Trade and Business Policy

All pricing, shipping information is subject to change without notice. Final order specifications and amounts, including tax and shipping, will be communicated following receipt of your online order.

All products specifications are claims made by their individual manufacturer. Ashtel Studios will not be responsible for typographical or other errors or omissions regarding products specifications, prices or other information. All sales are subject to Ashtel Studios's Term and Conditions of Sale.